Mind Namo
Legal Agreement

Terms of Service

Please read these terms carefully. They govern your use of our platform and outline your rights and responsibilities.

1. Introduction & Acceptance

Welcome to Mind Namo (“we,” “our,” or “the Platform”). These Terms of Service (“Terms”) govern your access to and use of all features, services, and digital products offered through our website and mobile platform.

By accessing the Platform, creating an account, or booking a session, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please discontinue your use of the Platform immediately.

Summary: These terms constitute a legally binding agreement. By using our services, you agree to follow the rules described here.

2. Medical Disclaimer

Important Notice

Mind Namo is a technology platform. We are not a medical or healthcare provider. The content on our platform should never be considered a substitute for professional medical advice, diagnosis, or treatment.

2.1 Emergency Situations

Our Platform must not be used during medical emergencies or crisis situations. If you are experiencing thoughts of self-harm, severe distress, or immediate danger:

  • Contact your local emergency services immediately.
  • Visit the nearest hospital emergency department.
  • Reach out to a trusted emergency helpline.

2.2 No Clinical Relationship

Using the Platform does not create any doctor–patient or therapist–client relationship with Mind Namo. Any professional relationship exists solely between you and the independent Expert you choose to consult.

3. User Accounts & Eligibility

3.1 Minimum Age Requirement

You must be at least 18 years old to create an account or use the Platform.

3.2 Your Responsibility

Your account is your responsibility. You agree to:

  • Keep your login information confidential.
  • Notify us immediately if your account is compromised.
  • Use accurate and truthful information during registration.

4. Experts & Services

Experts listed on Mind Namo are independent professionals such as coaches, therapists, mentors, or consultants. They are not employees of Mind Namo.

Mind Namo does not:

  • Guarantee the expertise, skills, or specific outcomes of any Expert.
  • Provide medical or clinical supervision over Experts.
  • Accept liability for advice given by Experts during sessions.

5. Booking & Cancellation

24+ Hours Notice

Cancel your session at least 24 hours before it begins to receive a full refund. No charges will apply.

Less Than 24 Hours

Cancellations made within 24 hours of the session start time are non-refundable to compensate the Expert for their time.

6. Intellectual Property

All content on the Platform—including text, graphics, audio, video, logos, icons, software, and user interface elements—is the exclusive property of Mind Namo or our licensors.

You may access and use the Platform for personal, non-commercial purposes only. Copying, reverse engineering, or using our materials for commercial purposes without permission is strictly prohibited.

7. Contact Us

For questions, feedback, legal concerns, or support related to these Terms, please reach out to our team using the contact details below.

Legal Team

Terms of Service | Mind Namo | Mind Namo