Mind Namo
Data Protection

Privacy Policy

Your privacy matters deeply to us. This page explains exactly how Mind Namo collects, handles, protects, and respects your personal information.

1. Introduction & Purpose

Welcome to Mind Namo. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Platform or use any of our services. We understand that mental wellness involves deeply personal matters, and we treat your privacy with the highest degree of responsibility and respect.

The purpose of this document is to provide complete transparency on:

  • What data we collect and why
  • How your information is used internally
  • Who we share your data with and under what conditions
  • Your rights regarding your personal data
  • How you can control, delete, or export your data
  • How we maintain security and compliance

By accessing our Platform, you confirm that you have read, understood, and agree to all aspects of this Privacy Policy. If you do not agree, please discontinue using our platform immediately.

Summary: We collect only the information required to run our services, we do not sell your data, we use strict security measures, and you may request deletion or access at any time.

2. Information We Collect

We collect information to provide services effectively, ensure security, personalize your experience, and improve our overall offerings. The information we gather falls into three major categories.

2.1 Information You Provide Directly

This includes information you voluntarily provide while creating an account, interacting with Experts, or communicating with us.

  • Account Details: Name, email address, and profile picture.
  • Wellness Preferences: Categories you browse and Experts you engage with.
  • Support Requests: Emails, messages, or calls made to our customer support team.
  • Feedback & Surveys: Reviews, ratings, and responses provided during improvement surveys.

2.2 Information Collected Automatically

To ensure security, stability, and platform optimization, we automatically collect:

  • Device & Technical Data: Browser version, OS, device model, IP address.
  • Usage Metrics: Time spent on pages, clicks, navigation flows.
  • Error Logs: Crash reports, loading issues, failed API calls.
  • Cookies & Identifiers: Session cookies and authentication tokens.

2.3 Sensitive & Session Data

We do not record, store, or access the audio/video content of your sessions.WebRTC sessions are end-to-end encrypted and inaccessible to our servers.

We may store session metadata such as:

  • Expert selected
  • Session duration
  • Date & timestamps
  • Selected topic or category

3. How We Use Your Information

We use your data to provide services, maintain security, personalize your experience, and continuously improve our offerings.

3.1 Core Service Delivery

  • Create and manage your user account.
  • Enable secure login and authentication.
  • Facilitate browsing, booking, and joining expert sessions.
  • Send confirmations, reminders, and updates.

3.2 Safety, Compliance & Prevention

  • Detect fraud and prevent unauthorized access.
  • Monitor activity to ensure platform safety.
  • Comply with legal requests and government regulations.
  • Protect the integrity of user data.

4. Data Sharing & Disclosure

Zero Data Selling Commitment

We do not sell or rent your data to advertisers, brokers, or any external marketing firms. Your data stays strictly within our operational ecosystem.

However, we share essential information with the following categories of partners:

4.1 Service Providers

  • Cloud Providers (e.g., Vercel, AWS): Hosting and database operations.
  • Communication Tools (e.g., Nodemailer/SMTP): Sending OTPs and emails.
  • Analytics Platforms: Understanding anonymous user behavior to improve the app.

4.2 Expert Interactions

Experts only receive the minimum data necessary to conduct sessions:

  • Your name
  • Chosen category
  • Session details

5. Data Security Measures

We employ advanced, industry-leading security protocols to safeguard your data throughout its lifecycle.

  • SSL/TLS encryption for all transmitted data
  • Password hashing (Bcrypt) for account security
  • Regular vulnerability assessments
  • Strict role-based access controls for internal tools

Note: While we strive for maximum security, no method of transmission over the Internet is 100% secure.

6. Your Rights & Choices

As a user, you retain full control over your data. You have the right to:

  • Access: Request a copy of your stored data.
  • Correction: Update or edit inaccurate personal details via your profile.
  • Deletion: Request full deletion of your account and data ("Right to be Forgotten").
  • Opt-Out: Unsubscribe from non-essential communications like newsletters.

7. Contact Us

If you have questions, concerns, or wish to exercise any privacy rights, please reach out to our Data Protection Officer:

Privacy Team

Privacy Policy | Mind Namo | Mind Namo